Legal notice

 

This Legal Notice provides information concerning the ownership, operation, permitted use, legal status, and content of the aceprob.shop website.

This notice applies to all visitors, customers, account holders, and other users of aceprob.shop. It should be read together with our Terms of Service, Privacy Policy, Shipping Policy, Return and Refund Policy, Cookie Policy, and any other policies published on the website.

1. Website Information

Website name: aceprob.shop
Website address: aceprob.shop
Contact email: info@aceprob.shop
Business activity: Online retail of women’s fashion clothing and related products

aceprob.shop offers women’s apparel, including dresses, mini dresses, fashionable jeans, skirts, slim-fit trousers, and other related fashion products.

For questions concerning the website, products, orders, payments, delivery, returns, refunds, privacy, or legal matters, contact:

Email: info@aceprob.shop

2. Website Operator

The aceprob.shop website is operated under the trading name aceprob.shop.

All commercial communications relating to purchases made through the website should be directed to:

aceprob.shop
Email: info@aceprob.shop

Customers contacting us about an existing order should include their full name, order number, and the email address used when placing the order.

3. Purpose of the Website

The purpose of aceprob.shop is to provide customers with access to women’s clothing, fashion products, product information, online ordering facilities, customer support, and related ecommerce services.

The website may contain:

• Product descriptions;

• Product photographs;

• Size and measurement information;

• Pricing information;

• Promotional offers;

• Customer account features;

• Checkout and payment facilities;

• Shipping information;

• Return and refund information;

• Customer reviews;

• Fashion-related content; and

• Other materials connected with our online retail activities.

Website content is provided primarily for general shopping and product-information purposes.

4. Acceptance of Website Terms

By accessing, browsing, creating an account, submitting information, placing an order, or otherwise using aceprob.shop, you agree to comply with:

• This Legal Notice;

• Our Terms of Service;

• Our Privacy Policy;

• Our Shipping Policy;

• Our Return and Refund Policy;

• Our Cookie Policy or cookie preferences;

• Product-specific conditions;

• Promotional conditions; and

• Applicable United Kingdom law.

If you do not agree with the applicable terms, you should stop using the website.

Placing an order through aceprob.shop creates additional contractual rights and obligations as explained in our Terms of Service and the information displayed during checkout.

5. Consumer Rights

Nothing in this Legal Notice excludes, restricts, or replaces any mandatory right or remedy available to consumers under applicable United Kingdom law.

Products supplied to consumers must comply with applicable legal requirements concerning quality, fitness for purpose, conformity with description, delivery, cancellation, returns, and refunds.

Where any provision of this Legal Notice conflicts with a mandatory consumer right, the applicable legal requirement will take priority.

Further information about cancellation, returns, faulty products, and refunds is available in our Return and Refund Policy.

6. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, measurements, sizes, materials, colours, prices, availability, and other product information are accurate.

However, customers should understand that:

• Colours may appear differently depending on lighting, photography, screen calibration, and device settings;

• Measurements may vary slightly because of manufacturing or measurement methods;

• Pattern placement may differ between individual garments;

• Product packaging may change;

• Accessories shown in styling photographs may not be included unless expressly stated;

• Size labels may vary between brands, styles, and manufacturers; and

• Minor non-material product details may occasionally differ from website images.

These reasonable variations do not affect a customer’s statutory rights where a product is faulty, materially misdescribed, not of satisfactory quality, or not fit for its intended purpose.

Customers should review all available product information and sizing guidance before placing an order.

Questions about a product should be sent to info@aceprob.shop before purchase.

7. Pricing Information

We aim to display product prices and any applicable delivery charges clearly before an order is submitted.

Product prices may change from time to time. A price change will not normally affect an order that has already been accepted.

Prices, discounts, promotional offers, delivery charges, and other fees displayed on the website may be corrected where an obvious technical, typographical, or administrative error has occurred.

We will not charge a customer a higher corrected price without obtaining the customer’s agreement.

If an obvious pricing error is identified before an order is accepted, we may contact the customer, cancel the affected item, or offer the opportunity to proceed at the correct price.

8. Orders and Contract Formation

Products displayed on aceprob.shop constitute an invitation for customers to submit an order and do not necessarily constitute a binding offer by us.

An order placed by a customer is an offer to purchase the selected products.

A sales contract is normally formed when we expressly accept the order or confirm dispatch, as explained in our Terms of Service.

We may decline an order before acceptance for legitimate reasons, including:

• Product unavailability;

• Payment failure;

• Suspected fraud;

• An invalid delivery address;

• An obvious pricing or product-description error;

• Breach of purchase limits;

• Breach of website terms; or

• A legal or regulatory restriction.

Where payment has already been collected for an order that we do not accept, the relevant amount will be refunded to the original payment method.

9. Payment Services

Payments made through aceprob.shop may be processed by independent payment processors, banks, card networks, digital-wallet providers, or other authorised payment services.

The payment methods available to a customer will be displayed during checkout.

Payment providers may apply their own:

• Terms of service;

• Privacy policies;

• Security procedures;

• Authentication requirements;

• Fraud-prevention checks; and

• Transaction restrictions.

aceprob.shop does not normally receive or store complete payment card numbers.

We may receive limited transaction information necessary to confirm payment, manage an order, process a refund, prevent fraud, or resolve a payment dispute.

10. Shipping and Delivery

Information concerning delivery destinations, free standard delivery, estimated delivery times, tracking, delays, missing parcels, damaged shipments, and unsuccessful delivery attempts is available in our Shipping Policy.

The standard estimated delivery period is 15–20 days, subject to the conditions stated in the Shipping Policy.

Delivery dates are estimates unless a particular date has been expressly agreed as guaranteed.

Customers are responsible for providing complete and accurate delivery information.

Nothing in this section limits any legal right relating to late delivery, failed delivery, lost goods, damaged goods, or cancellation.

11. Returns and Refunds

Return eligibility, cancellation rights, faulty products, exchanges, refund processing, return costs, and excluded products are governed by our Return and Refund Policy and applicable consumer law.

Customers should contact info@aceprob.shop before returning a product.

Products must not be sent to an address appearing on the original parcel unless that address has been confirmed by our customer service team as the correct return address.

The original dispatch address may belong to a warehouse, supplier, carrier, or fulfilment facility that cannot process customer returns.

12. Intellectual Property

Unless otherwise stated, the content available through aceprob.shop is owned by, controlled by, or licensed for use by aceprob.shop.

Protected website content may include:

• The aceprob.shop name;

• Logos and branding;

• Product photographs;

• Product descriptions;

• Graphics;

• Illustrations;

• Videos;

• Website layouts;

• Icons;

• Written content;

• Promotional materials;

• Software;

• Databases;

• Design elements; and

• Other original materials.

Such content may be protected by copyright, trademark, database right, design right, and other applicable intellectual property laws.

13. Permitted Personal Use

Customers may access, view, and use the website for lawful personal shopping purposes.

Customers may print or save reasonable extracts of website content for:

• Reviewing a product;

• Keeping order information;

• Exercising a consumer right;

• Retaining a policy or contractual document; or

• Other legitimate personal use.

This permission does not transfer ownership of any website content.

14. Prohibited Use of Website Content

Without prior written permission, users must not:

• Reproduce substantial parts of the website;

• Republish product photographs or descriptions;

• Copy website layouts or branding;

• Sell, licence, distribute, or commercially exploit website content;

• Remove copyright, trademark, or ownership notices;

• Create misleading copies of aceprob.shop pages;

• Use our content to impersonate aceprob.shop;

• Suggest an unauthorised partnership or endorsement;

• Use website content in fraudulent advertisements;

• Extract data through unauthorised automated tools; or

• Use our intellectual property in a manner that infringes our rights or the rights of a third party.

Unauthorised use may result in restricted website access and other lawful action.

15. Intellectual Property Complaints

We respect the intellectual property rights of third parties.

A person who believes that material published on aceprob.shop infringes a copyright, trademark, design right, or other intellectual property right should contact:

Email: info@aceprob.shop

The complaint should include:

• The complainant’s full name;

• Contact information;

• Identification of the protected work or right;

• Identification of the allegedly infringing content;

• The location of the content on aceprob.shop;

• An explanation of the alleged infringement;

• Evidence of ownership or authorisation; and

• A statement confirming that the information provided is accurate.

We may temporarily remove or restrict disputed content while investigating a complaint.

16. Customer Reviews and Submitted Content

Customers may be able to submit reviews, photographs, comments, feedback, questions, or other content.

Submitted content must:

• Reflect a genuine experience;

• Be accurate to the best of the contributor’s knowledge;

• Relate to the relevant product or service;

• Not be fraudulent, misleading, or manipulated;

• Not contain unlawful, defamatory, threatening, or abusive material;

• Not infringe another person’s intellectual property or privacy;

• Not disclose confidential information;

• Not contain malicious code;

• Not contain unauthorised advertising or spam; and

• Not impersonate another person.

We may moderate, reject, hide, or remove content that breaches these requirements.

We will not remove a genuine review merely because it expresses a negative opinion.

17. Licence for Submitted Content

A person submitting content retains ownership of their original content.

By submitting content for publication through aceprob.shop, the contributor grants us a non-exclusive, worldwide, royalty-free licence to:

• Host the content;

• Store the content;

• Reproduce the content;

• Format the content;

• Display the content;

• Publish the content;

• Use the content in connection with our store; and

• Use the content in reasonable promotional materials.

The contributor confirms that they have the rights and permissions necessary to grant this licence.

18. Acceptable Website Use

Users must use aceprob.shop lawfully and responsibly.

Users must not:

• Commit or encourage fraud;

• Place orders using stolen payment information;

• Submit false refund or non-delivery claims;

• Interfere with website security;

• Introduce malware or harmful code;

• Attempt unauthorised access to accounts or systems;

• Use automated tools to overload or extract data from the website;

• Manipulate prices, discounts, promotions, or reviews;

• Harass customers, staff, or service providers;

• Impersonate another person;

• Use the website to violate another person’s rights; or

• Engage in conduct that could damage the website or its users.

We may restrict or suspend access where reasonably necessary to protect customers, systems, service providers, or legal rights.

19. Website Availability

We aim to keep aceprob.shop available and functioning correctly.

However, website access may occasionally be restricted or interrupted because of:

• Scheduled maintenance;

• Emergency maintenance;

• Software updates;

• Security incidents;

• Technical failures;

• Hosting disruption;

• Payment-service disruption;

• Telecommunications failures;

• Cyberattacks;

• Events outside our reasonable control; or

• Legal or regulatory requirements.

We do not guarantee that the website will always be uninterrupted or error-free.

Temporary website unavailability does not remove rights connected with an order that has already been accepted.

20. Website Security

Users must not attempt to bypass security measures, gain unauthorised access, inspect private system data, or interfere with the proper operation of aceprob.shop.

We use reasonable measures designed to protect the website, transactions, accounts, and personal information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should:

• Use strong and unique passwords;

• Keep login details confidential;

• Avoid sharing authentication codes;

• Review order communications carefully; and

• Contact us promptly if unauthorised account activity is suspected.

Security concerns should be reported to info@aceprob.shop.

21. Privacy and Personal Information

Our collection, use, disclosure, international transfer, retention, and protection of personal information are explained in our Privacy Policy.

aceprob.shop may collect information necessary to:

• Process orders;

• Receive payments;

• Arrange delivery;

• Provide customer service;

• Process returns and refunds;

• Maintain customer accounts;

• Prevent fraud;

• Comply with legal obligations;

• Improve website performance; and

• Conduct permitted marketing activities.

Privacy requests and complaints should be sent to info@aceprob.shop.

22. Cookies and Similar Technologies

aceprob.shop may use cookies and similar technologies for:

• Shopping cart operation;

• Checkout functionality;

• Account login;

• Website security;

• Fraud prevention;

• Remembering customer preferences;

• Website analytics;

• Advertising measurement; and

• Personalised marketing where permitted.

Where consent is required, non-essential cookies will be used in accordance with the choices provided through the website’s cookie banner or privacy preference tool.

Users may also manage cookies through browser or device settings.

Blocking certain cookies may affect website functionality.

23. Third-Party Websites

aceprob.shop may contain links to third-party websites or services, including:

• Payment providers;

• Delivery tracking services;

• Social media platforms;

• Review services;

• Advertising platforms; and

• Other external resources.

A link does not necessarily mean that we endorse, control, or accept responsibility for an independent third party.

Third-party websites operate under their own terms, privacy policies, and security practices.

Users should review those policies before providing information or using an external service.

24. Shopify Platform

The aceprob.shop online store is hosted and supported using Shopify’s ecommerce platform.

Shopify may provide services relating to:

• Website hosting;

• Checkout;

• Customer accounts;

• Data storage;

• Security;

• Fraud prevention;

• Analytics;

• Technical support; and

• Ecommerce infrastructure.

The customer’s contract for products purchased from aceprob.shop is with the operator of aceprob.shop and not with Shopify, unless expressly stated otherwise.

25. External Service Providers

We may use third parties to help operate the website and fulfil customer orders.

These providers may include:

• Shopify;

• Payment processors;

• Hosting providers;

• Warehouses;

• Suppliers;

• Fulfilment providers;

• Delivery companies;

• Customer-support providers;

• Analytics services;

• Advertising services;

• Fraud-prevention providers;

• Accountants;

• Insurers; and

• Legal advisers.

Use of these providers does not remove any responsibility that cannot legally be excluded.

26. Disclaimer Regarding General Website Content

General information published on aceprob.shop is provided for shopping, product-information, and customer-service purposes.

Fashion, styling, sizing, care, or other general content should not be treated as professional legal, medical, financial, or technical advice.

Customers remain responsible for:

• Reviewing product descriptions;

• Checking measurements;

• Following product care instructions;

• Using products appropriately; and

• Seeking professional advice where reasonably required.

This disclaimer does not affect responsibility for misleading product information or any other liability that cannot legally be excluded.

27. Limitation of Liability

Nothing in this Legal Notice excludes or limits liability where doing so would be unlawful.

We do not exclude or limit liability for:

• Death or personal injury caused by negligence;

• Fraud or fraudulent misrepresentation;

• Breach of mandatory consumer rights;

• Defective products where liability cannot legally be excluded; or

• Any other liability that cannot be excluded under applicable law.

For consumer purchases, we are responsible for losses that are a foreseeable result of our breach of contract or failure to use reasonable care and skill.

We are not responsible for business losses suffered by a customer purchasing wholly or mainly for personal use, including loss of commercial profit, business revenue, business opportunity, or anticipated savings.

28. Events Outside Our Reasonable Control

We may not be responsible for delay or failure caused by events outside our reasonable control, including:

• Natural disasters;

• Severe weather;

• Fire or flooding;

• War or civil unrest;

• Government action;

• Public-health emergencies;

• Industrial disputes;

• Transport disruption;

• Telecommunications failures;

• Cyber incidents;

• Power outages;

• Carrier disruption; or

• Major supply-chain failures.

We will take reasonable steps to reduce the effect of such an event.

If an event causes a substantial delay, customers may retain applicable rights to cancel and receive a refund for products not supplied.

29. Fraud Prevention

We reserve the right to investigate suspected fraud, including:

• Unauthorised payment use;

• False identity or delivery information;

• Fraudulent return claims;

• False non-delivery claims;

• Chargeback abuse;

• Promotion-code manipulation;

• Account abuse;

• Returning substituted products; and

• Providing altered evidence.

We may restrict an account, decline an order, reject a fraudulent claim, preserve relevant records, or report suspected unlawful activity where appropriate.

Nothing in this section permits us to reject a legitimate consumer claim or restrict a statutory right.

30. Electronic Communications

By using aceprob.shop, placing an order, or contacting us electronically, you acknowledge that service communications may be provided electronically.

Service communications may include:

• Order confirmations;

• Payment notifications;

• Dispatch notifications;

• Delivery updates;

• Account-security messages;

• Return instructions;

• Refund confirmations;

• Responses to customer enquiries; and

• Changes affecting an existing transaction.

Marketing communications are subject to separate consent and objection requirements.

31. Changes to This Legal Notice

We may update this Legal Notice to reflect:

• Changes to the website;

• Changes to products or services;

• Operational developments;

• New service providers;

• Security requirements;

• Legal or regulatory changes; or

• Improvements in clarity.

The latest version will be published on aceprob.shop with an updated revision date.

Changes will not unlawfully reduce rights relating to orders already accepted.

32. Governing Law

This Legal Notice and the use of aceprob.shop are governed by the laws of England and Wales, subject to any mandatory consumer protections applicable in Scotland or Northern Ireland.

Consumers living in England or Wales may bring proceedings in the courts of England and Wales.

Consumers living in Scotland may bring proceedings in the courts of Scotland.

Consumers living in Northern Ireland may bring proceedings in the courts of Northern Ireland.

Nothing in this section prevents a consumer from using another court where mandatory law permits.

33. Severability

If any provision of this Legal Notice is found to be unlawful, invalid, or unenforceable, that provision will be removed or adjusted only to the minimum extent necessary.

The remaining provisions will continue to apply.

Mandatory consumer law will take priority over any inconsistent provision.

34. No Waiver

If we do not immediately enforce a right or provision, this does not mean that the right or provision has been waived.

A delay in exercising a right does not prevent that right from being exercised later.

35. Complaints

Customers may submit complaints concerning:

• Products;

• Orders;

• Payments;

• Delivery;

• Returns;

• Refunds;

• Privacy;

• Website content;

• Intellectual property; or

• Customer service.

Complaints should be sent to:

Email: info@aceprob.shop

Please provide:

• Your full name;

• Your order number, where relevant;

• A clear description of the issue;

• Relevant dates;

• Supporting documents or photographs; and

• The resolution requested.

We will review complaints fairly and respond as soon as reasonably possible.

36. Contact Information

For all legal notices, customer enquiries, complaints, intellectual property reports, privacy requests, order questions, and website concerns, contact:

aceprob.shop
Email: info@aceprob.shop

Customers contacting us about an order should include their order number to help us locate the relevant transaction.