Terms of service

 

Welcome to aceprob.shop.

These Terms of Service govern your access to and use of the aceprob.shop website, online store, products, content, features, customer accounts, and related services.

Throughout these Terms, the words “we,” “us,” and “our” refer to aceprob.shop. The words “you” and “your” refer to any visitor, customer, purchaser, account holder, or other person using our website or services.

By visiting our website, creating an account, placing an order, purchasing a product, submitting content, or otherwise using our services, you agree to be bound by these Terms of Service.

Please read these Terms carefully before using our website or placing an order. If you do not agree with these Terms, you should not use the website or purchase products from us.

These Terms should be read together with our:

• Privacy Policy;

• Return and Refund Policy;

• Shipping Policy;

• Cookie Policy or cookie preferences;

• Legal Notice; and

• Any product-specific or promotional terms displayed on our website.

Nothing in these Terms limits or excludes any mandatory rights available to consumers under applicable United Kingdom law.

1. About aceprob.shop

aceprob.shop is an online retail store offering clothing, fashion products, accessories, and related goods.

You can contact our customer service team at:

Email: info@aceprob.shop

Questions concerning products, orders, payments, delivery, returns, refunds, website use, or these Terms should be sent to the email address above.

2. Eligibility to Use Our Website

You may use our website and purchase products only if you have the legal capacity to enter into a binding contract.

If you are under 18 years old, you should use the website and place orders only with the involvement and permission of a parent or legal guardian.

By placing an order, you confirm that:

• The information you provide is accurate and complete;

• You are authorised to use the selected payment method;

• You are legally permitted to purchase the products ordered;

• You are purchasing for lawful purposes; and

• You will comply with these Terms and applicable law.

We may refuse or cancel an order where we reasonably believe that the order is fraudulent, unlawful, unauthorised, placed using inaccurate information, or made in breach of these Terms.

3. Consumer and Business Customers

These Terms are primarily intended for customers purchasing products for personal use.

A consumer is an individual acting for purposes wholly or mainly outside that person’s trade, business, craft, or profession.

If you purchase products wholly or mainly for commercial resale, business use, or professional purposes, certain consumer protections described in these Terms may not apply.

You must contact us before placing an order intended for resale, wholesale supply, commercial distribution, or other business purposes.

4. Use of the Website

We grant you a limited, personal, revocable, non-exclusive, and non-transferable right to access and use our website for lawful shopping and personal purposes.

You must not use our website:

• For any unlawful, fraudulent, deceptive, or abusive purpose;

• To violate any applicable law or regulation;

• To infringe the intellectual property, privacy, or other rights of another person;

• To transmit viruses, malware, malicious code, or harmful technology;

• To interfere with the operation, security, or availability of the website;

• To gain unauthorised access to accounts, systems, networks, or data;

• To scrape, crawl, copy, extract, or harvest website data using automated means without permission;

• To submit false reviews, misleading information, or fraudulent claims;

• To impersonate another person or misrepresent your identity;

• To conduct unauthorised advertising, solicitation, or spam;

• To test or circumvent website security;

• To manipulate prices, promotions, discount codes, orders, reviews, or account functions; or

• In any manner that could damage aceprob.shop, Shopify, our service providers, customers, or third parties.

We may restrict or suspend access where reasonably necessary to protect the website, customers, service providers, legal rights, or security.

5. Customer Accounts

You may be able to create a customer account to manage orders, addresses, preferences, and other information.

When creating or using an account, you agree to:

• Provide accurate and current information;

• Keep your login credentials confidential;

• Use a strong and secure password;

• Promptly update information that changes;

• Notify us if you suspect unauthorised access; and

• Accept responsibility for activity carried out through your account where legally appropriate.

You must not share, sell, transfer, or assign your account to another person without our permission.

We may temporarily restrict or suspend an account where we reasonably suspect:

• Fraudulent activity;

• Unauthorised access;

• Payment abuse;

• Return or refund fraud;

• Misuse of promotional codes;

• False information;

• A security threat; or

• A material breach of these Terms.

We will take reasonable steps to explain the restriction where appropriate and legally permitted.

You may request closure of your account by contacting info@aceprob.shop. Account closure does not remove outstanding payment obligations or prevent us from retaining information where required by law.

6. Product Information

We aim to provide accurate and useful product information, including descriptions, images, colours, materials, sizes, measurements, availability, and care instructions.

However:

• Colours may appear differently depending on lighting, photography, screen settings, and device displays;

• Product measurements may vary slightly because of manufacturing or measurement methods;

• Pattern placement may vary between individual garments;

• Packaging may differ from images shown;

• Minor product details may change without materially affecting the product’s quality or function; and

• Product images may include styling accessories that are not included unless expressly stated.

These reasonable variations do not affect your rights where a product is faulty, materially different from its description, not of satisfactory quality, or not fit for purpose.

You should review the complete product description, sizing information, care instructions, and available images before ordering.

If you need additional product information, contact info@aceprob.shop before placing your order.

7. Clothing Sizes and Fit

Size labels and measurements may vary between brands, styles, manufacturers, and product categories.

Customers should review the size guide and product-specific measurements before ordering rather than relying only on their usual size label.

A product being unsuitable because of personal preference or fit does not necessarily mean that the product is faulty. However, eligible items may still be returned in accordance with our Return and Refund Policy and applicable cancellation rights.

Nothing in this section limits your rights where the sizing information supplied was materially inaccurate or misleading.

8. Product Availability

All products are subject to availability.

Placing an item in your shopping cart does not reserve it. A product may become unavailable before checkout or before your order is accepted.

We may:

• Limit quantities available for purchase;

• Restrict orders where stock is limited;

• Remove discontinued products;

• Correct stock information;

• Cancel unavailable items; or

• Offer a suitable alternative where you agree.

If a product becomes unavailable after payment, we will contact you and provide an appropriate refund for the unavailable item.

We will not replace an unavailable product with a different product without your agreement.

9. Prices

Product prices are displayed on the website and may change from time to time.

The price applicable to an order is normally the price displayed when the order is submitted, subject to correction of an obvious pricing error before the order is accepted.

Prices include applicable taxes where legally required, unless clearly stated otherwise.

Delivery charges, if any, will be displayed before you complete the order. You will not be charged an undisclosed mandatory delivery fee after submitting an order.

We may change prices at any time, but price changes will not normally affect an order that has already been accepted.

10. Pricing and Website Errors

We make reasonable efforts to ensure that product descriptions, prices, discounts, availability, and other information are accurate.

Occasionally, information may contain an obvious typographical, technical, pricing, stock, or promotional error.

If we identify an obvious error before accepting your order, we may:

• Correct the error;

• Contact you with the correct information;

• Ask whether you wish to continue with the order; or

• Cancel the affected item and issue a refund.

We will not charge a higher price without your express agreement.

If a contract has already been formed, we will deal with the error in accordance with applicable contract and consumer law. This section does not allow us to cancel a valid contract merely because a product later becomes less profitable to supply.

11. Promotions and Discount Codes

Promotions, discount codes, vouchers, free gifts, bundle offers, and sale events may be subject to additional conditions displayed with the relevant offer.

Unless otherwise stated:

• Promotions are available for a limited time;

• Discount codes cannot be exchanged for cash;

• Only one discount code may be used per order;

• Codes must be entered before checkout is completed;

• Discounts do not apply to delivery charges unless stated;

• Discounts cannot normally be applied retrospectively;

• Promotional offers are subject to stock availability;

• Promotional codes may be restricted to particular products, customers, locations, or minimum order values; and

• A promotion may be withdrawn before an order is accepted where there is a genuine error, misuse, or legal requirement.

We may refuse or cancel promotional benefits where there is reasonable evidence of fraud, automated code abuse, duplicate-account abuse, manipulation, or a breach of the promotion’s stated conditions.

Any restriction will be applied fairly and will not affect statutory rights.

12. Placing an Order

To place an order, you must follow the checkout process and provide the requested information.

Before submitting the order, you will have an opportunity to review and correct relevant details, including:

• Selected products;

• Quantities;

• Sizes or colours;

• Delivery address;

• Billing information;

• Delivery method;

• Promotional codes; and

• The total price.

You are responsible for checking this information carefully before completing checkout.

The checkout button will make clear that submitting the order creates an obligation to pay.

After placing an order, you should receive an electronic acknowledgement. This acknowledgement confirms that we have received your order but does not necessarily mean that the order has been accepted.

13. Formation of the Sales Contract

Your order is an offer to purchase products from us.

A binding sales contract is normally formed when we send you confirmation that the order or relevant product has been accepted or dispatched, whichever confirmation expressly indicates acceptance.

A separate contract may be formed for each product or shipment where an order is divided into multiple parcels.

We may decline an order before acceptance for legitimate reasons, including:

• The product is unavailable;

• Payment cannot be authorised;

• The order appears fraudulent or unauthorised;

• The delivery address cannot be serviced;

• A purchase limit has been exceeded;

• There is an obvious pricing or description error;

• The order breaches these Terms; or

• We are legally prohibited from completing the transaction.

If we decline an order after receiving payment, we will refund the relevant amount to the original payment method without undue delay.

14. Order Changes and Cancellations Before Dispatch

Contact info@aceprob.shop as soon as possible if you need to change or cancel an order.

We will make reasonable efforts to assist, but changes or cancellations cannot be guaranteed once processing or fulfilment has started.

We will not alter:

• The delivery address;

• The product;

• The size or colour;

• The quantity; or

• The payment method

unless we can do so securely and before the relevant processing stage has been completed.

If an order has already been dispatched, you may need to receive and return it in accordance with our Return and Refund Policy.

Your statutory cancellation rights remain unaffected.

15. Payment

You must pay the full amount shown at checkout using an available payment method.

Payment may be processed by independent payment providers. By selecting a payment method, you may also be subject to that provider’s terms and privacy policy.

You confirm that:

• You are authorised to use the payment method;

• The payment information is accurate;

• Sufficient funds or credit are available; and

• The transaction is not fraudulent or unlawful.

Payment may be subject to verification, authentication, fraud screening, and authorisation by the payment provider.

We are not responsible for a payment provider declining or delaying a transaction, but we will not treat an order as paid until payment has been successfully authorised or received.

We do not normally receive or store complete payment card details.

16. Fraud Prevention and Order Verification

To protect customers and prevent fraud, we may carry out reasonable order and payment checks.

We may request additional information where an order:

• Contains unusual purchasing activity;

• Uses inconsistent billing and delivery information;

• Is identified as high risk by a payment provider;

• Involves repeated failed payment attempts;

• Appears to involve account misuse;

• Uses a disputed or unauthorised payment method; or

• Otherwise raises reasonable security concerns.

We will not request unnecessary sensitive information.

If adequate verification cannot be completed, we may decline or cancel the order and refund any payment received.

17. Delivery

Delivery arrangements, estimated timeframes, available destinations, and any applicable charges are explained in our Shipping Policy and during checkout.

We aim to deliver within the estimated period shown, but delivery dates are estimates unless we expressly agree to a guaranteed date.

Unless a different delivery period has been agreed, goods will be delivered within the period required by applicable UK law.

Delays may occasionally occur because of:

• Carrier disruption;

• Severe weather;

• Public holidays;

• Customs or border processing;

• Incorrect delivery information;

• Security or payment verification;

• Unforeseen fulfilment issues; or

• Events outside our reasonable control.

A delay does not remove any right you may have to cancel where delivery is not completed within the agreed or legally required period.

18. Delivery Address and Customer Responsibilities

You must provide a complete and accurate delivery address.

Before placing your order, check:

• The recipient’s full name;

• Building or house number;

• Street name;

• Flat or unit number;

• Town or city;

• Postcode;

• Country;

• Telephone number; and

• Any necessary delivery instructions.

Contact us immediately if you discover an error.

We cannot guarantee that an address can be changed after processing has started.

Where delivery fails because the customer supplied an incorrect or incomplete address, refused delivery, or failed to collect a parcel, we may require payment of reasonable redelivery costs where permitted by law.

This does not apply where the delivery failure was caused by us or the carrier.

19. Delivery Completion, Risk, and Ownership

For consumer orders, responsibility for loss or damage normally passes to you when the goods are delivered into your physical possession or the possession of a person you identified to receive them.

If you independently arrange a carrier that we did not offer, risk may pass when the goods are handed to that carrier, as permitted by law.

Ownership of the products passes to you when:

• We have received full payment; and

• The products have been delivered,

unless applicable law provides otherwise.

20. Missing, Delayed, or Damaged Deliveries

You should inspect your parcel and products as soon as reasonably possible after delivery.

Contact info@aceprob.shop if:

• Tracking shows delivery but the parcel has not been received;

• The parcel appears damaged;

• Products are missing;

• You received the wrong product;

• The order is incomplete; or

• Delivery is materially overdue.

We may ask for reasonable supporting information, such as photographs of the parcel, shipping label, packaging, or product.

Such requests are intended to help us investigate the matter and do not remove your statutory rights.

Where we are responsible for loss, damage, incorrect delivery, or non-delivery, we will provide the remedy required by applicable law.

21. Right to Cancel an Online Purchase

Consumers purchasing online generally have a legal right to cancel eligible purchases without giving a reason.

You must normally notify us within 14 days beginning on the day after you, or a person nominated by you, receives the goods.

After notifying us, you must normally return the goods within a further 14 days.

Certain products may be excluded from the right to cancel, including:

• Clearly personalised or made-to-order products;

• Sealed hygiene-sensitive goods after the seal has been broken;

• Goods that deteriorate or expire rapidly; and

• Other products excluded under applicable law.

Detailed cancellation instructions, return conditions, refund timeframes, and exclusions are provided in our Return and Refund Policy.

Nothing in these Terms reduces your legal cancellation rights.

22. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy and applicable UK consumer law.

For eligible change-of-mind returns, products should normally be returned:

• Unworn;

• Unwashed;

• Unused;

• With hygiene seals intact where applicable;

• With original tags and accessories where reasonably possible; and

• Securely packaged.

You may inspect products as you reasonably would in a physical shop. Where handling goes beyond what is necessary to establish the product’s nature, characteristics, and function, a reasonable deduction may be made for any reduction in value, where permitted by law.

We will not make an unlawful deduction or refuse a valid statutory remedy.

23. Faulty, Damaged, or Misdescribed Goods

Products supplied to consumers must meet applicable legal standards.

Goods must be:

• Of satisfactory quality;

• Fit for their usual purpose;

• Fit for any specific purpose made known to and accepted by us; and

• As described.

If a product does not meet these requirements, you may be entitled to remedies including:

• Rejection and refund;

• Repair;

• Replacement;

• Price reduction; or

• A final right to reject,

depending on the circumstances and applicable law.

Consumers may have a short-term right to reject non-conforming goods within the legally applicable period.

Nothing in these Terms limits rights under the Consumer Rights Act 2015 or other mandatory consumer protection law.

24. Hygiene-Sensitive Products

For health and hygiene reasons, certain sealed products may not be eligible for a change-of-mind return after the hygiene seal has been broken.

This may include:

• Underwear;

• Lingerie;

• Swimwear;

• Bodysuits;

• Earrings; and

• Similar hygiene-sensitive goods.

This restriction does not apply where a product is faulty, damaged, unsafe, incorrectly supplied, or not as described.

Customers should review the applicable product description and Return and Refund Policy before breaking a hygiene seal.

25. Gift Cards and Store Credit

Where gift cards or store credit are offered, additional conditions may be displayed at the time of purchase or issue.

Unless otherwise stated:

• Gift cards cannot be exchanged for cash except where required by law;

• Lost or stolen codes may not be replaced unless ownership can be verified;

• Gift cards must not be obtained or used fraudulently;

• Refunds for purchases made using a gift card may be returned to the same gift card or equivalent store credit; and

• Any expiry date will be clearly disclosed where applicable.

Gift card terms do not limit statutory rights relating to faulty or misdescribed products.

26. Product Reviews and User Content

You may be permitted to submit reviews, photographs, comments, feedback, or other content.

Content you submit must:

• Reflect your genuine experience;

• Be accurate to the best of your knowledge;

• Relate to the relevant product or service;

• Not be defamatory, threatening, discriminatory, obscene, or abusive;

• Not infringe intellectual property, privacy, or other legal rights;

• Not contain malware or harmful code;

• Not reveal another person’s confidential information;

• Not contain unauthorised advertising or spam; and

• Not be false, purchased, manipulated, or misleading.

You retain ownership of content you create.

By submitting content for publication, you grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce, format, display, and use that content for operating and promoting aceprob.shop while the content remains published and for a reasonable archival period.

We may moderate, reject, or remove content where we reasonably believe it:

• Breaches these Terms;

• Is unlawful;

• Is irrelevant;

• Contains personal information;

• Is fraudulent or misleading;

• Infringes another person’s rights; or

• Creates a security risk.

We will not remove a genuine negative review merely because it is unfavourable.

Any incentive offered in connection with a review should be clearly disclosed.

27. Intellectual Property

The website and its contents may include:

• Trade names;

• Logos;

• Product photographs;

• Graphics;

• Designs;

• Text;

• Videos;

• Icons;

• Software;

• Page layouts;

• Product descriptions; and

• Other materials.

These materials are owned by or licensed to aceprob.shop and are protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial shopping purposes.

Without prior written permission, you must not:

• Copy or reproduce substantial website content;

• Republish product images or descriptions;

• Modify or create derivative works;

• Sell, licence, or commercially exploit website content;

• Remove copyright or trademark notices;

• Use our branding in a misleading way; or

• Suggest an unauthorised partnership, endorsement, or affiliation.

Nothing in these Terms transfers ownership of our intellectual property to you.

28. Third-Party Rights and Intellectual Property Complaints

We respect the intellectual property rights of others.

If you believe that content on our website infringes your copyright, trademark, design right, or other intellectual property right, contact info@aceprob.shop.

Your notice should include:

• Your name and contact information;

• Identification of the protected work or right;

• Identification of the content concerned;

• An explanation of the alleged infringement;

• Evidence that you own or are authorised to act for the rights holder; and

• A statement that the information provided is accurate.

We may remove or restrict access to disputed content while the matter is reviewed.

29. Third-Party Services and Links

Our website may contain links to or integrations with third-party services, including:

• Payment providers;

• Delivery tracking services;

• Social media platforms;

• Review platforms;

• Analytics providers;

• Marketing services; and

• External websites.

Third-party services are independently operated and may have their own terms, policies, fees, and privacy practices.

We are not responsible for independent third-party content or conduct merely because a link or integration appears on our website.

This does not exclude responsibility where we selected, instructed, or are legally responsible for the relevant third party.

You should review third-party terms before using their services.

30. Shopify Platform

Our online store is hosted and supported by Shopify, which provides the ecommerce infrastructure used to operate the website and checkout.

Your contract for products purchased from aceprob.shop is with aceprob.shop and not with Shopify, unless expressly stated otherwise.

Shopify may process information and provide technical, payment, security, fraud-prevention, hosting, and other platform services in accordance with its own applicable terms and privacy documentation.

31. Privacy and Cookies

Our collection and use of personal information are explained in our Privacy Policy.

Our website may use cookies and similar technologies for:

• Essential store functionality;

• Shopping cart operation;

• Checkout;

• Security;

• Preferences;

• Analytics; and

• Advertising.

Non-essential cookies will be managed in accordance with applicable consent requirements.

By using the website, you acknowledge that electronic communications and personal information may be processed by us and relevant service providers as described in our Privacy Policy.

32. Electronic Communications

By placing an order or contacting us electronically, you agree that we may communicate with you electronically regarding:

• Order confirmations;

• Payment status;

• Delivery updates;

• Returns and refunds;

• Customer service;

• Account security;

• Policy changes affecting an existing relationship; and

• Other service-related matters.

Service communications are separate from marketing communications.

Marketing emails will be sent only where permitted by law, and you may unsubscribe using the method provided in the message.

33. Website Availability

We aim to keep our website available and functioning correctly, but uninterrupted access cannot be guaranteed.

We may temporarily restrict or suspend parts of the website for:

• Maintenance;

• Security updates;

• Technical repairs;

• System improvements;

• Fraud prevention;

• Service-provider disruption;

• Legal compliance; or

• Events outside our reasonable control.

We will take reasonable steps to minimise disruption where practicable.

Temporary website unavailability does not affect rights relating to an order that has already been accepted.

34. Changes to Products and Services

We may update, improve, replace, or discontinue website features or products.

We will not materially change an accepted order without your agreement unless:

• The change is required by law;

• The change is necessary for safety;

• The change does not materially disadvantage you; or

• You are offered an appropriate remedy.

Where a material product substitution is proposed, we will seek your agreement before supplying it.

35. Our Responsibility to Consumers

We are responsible for losses that are a foreseeable result of our breach of these Terms or failure to use reasonable care and skill.

A loss is foreseeable where it was an obvious consequence of the breach or was reasonably contemplated by both parties when the contract was formed.

We do not exclude or limit liability where it would be unlawful to do so, including liability for:

• Death or personal injury caused by negligence;

• Fraud or fraudulent misrepresentation;

• Breach of mandatory consumer rights;

• Defective products where liability cannot legally be excluded; or

• Any other matter that cannot legally be limited or excluded.

Where you purchase as a consumer, we are not responsible for business losses, including loss of profit, revenue, commercial opportunity, anticipated savings, or business interruption.

36. Customer Responsibility for Misuse

You may be responsible for reasonably foreseeable loss or damage caused by your deliberate unlawful use of the website, fraudulent activity, infringement of another person’s rights, or material breach of these Terms.

This section does not require a consumer to compensate us for losses that are remote, unforeseeable, disproportionate, or caused by our own breach or negligence.

37. Events Outside Our Reasonable Control

We are not responsible for delay or failure caused by an event outside our reasonable control, such as:

• Natural disasters;

• Severe weather;

• Fire or flood;

• War or civil unrest;

• Government action;

• Transport disruption;

• Labour disputes;

• Telecommunications failure;

• Cyberattacks;

• Power outages;

• Carrier disruption;

• Epidemics or public health emergencies; or

• Major supplier or infrastructure failures.

We will take reasonable steps to reduce the effect of the event and resume performance.

If the delay becomes substantial, you may have the right to cancel and receive a refund for products not supplied.

This section does not remove legal obligations concerning refunds, delivery, or consumer remedies.

38. Suspension and Termination of Website Access

We may suspend or terminate your access to the website where reasonably necessary because of:

• Serious or repeated breach of these Terms;

• Fraud or attempted fraud;

• Unauthorised system access;

• Threats to website security;

• Abuse or harassment;

• Unlawful conduct; or

• A legal or regulatory requirement.

Where appropriate, we may give notice and an opportunity to correct the issue.

Termination of website access does not affect:

• An accepted order;

• An existing refund obligation;

• Accrued rights;

• Statutory consumer protections; or

• Provisions intended to continue after termination.

39. Changes to These Terms

We may update these Terms to reflect:

• Changes to our services;

• Changes to our business operations;

• New technology;

• Security requirements;

• Legal or regulatory changes; or

• Improvements in clarity.

The revised Terms will be published on aceprob.shop with an updated revision date.

Unless required by law, changes will normally apply only to website use and orders occurring after the revised Terms take effect.

The terms applicable to an accepted order will normally be those in effect when the order was placed.

40. Transfer of Rights

We may transfer our rights or obligations under these Terms as part of a genuine business sale, reorganisation, merger, or transfer of operations.

Any transfer will not reduce your statutory rights. Where required, we will notify you of a transfer that materially affects you.

You may transfer your rights under a contract where permitted by law or with our written agreement.

41. Third-Party Rights

Unless expressly stated otherwise, these Terms do not give any person other than you and aceprob.shop a right to enforce them.

This does not affect rights that Shopify, payment providers, delivery providers, or other parties may have under separate agreements.

42. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or removed only to the minimum extent necessary.

The remaining provisions will continue to apply.

If a provision affecting a consumer is unfair or unenforceable, mandatory consumer law will apply instead.

43. No Waiver

If we do not immediately enforce a right under these Terms, this does not mean that we have waived that right.

A delay in enforcement does not prevent either party from exercising a legal right later.

44. Entire Agreement

These Terms, together with the policies and information expressly incorporated into them, form the agreement concerning your use of the website and purchase of products.

Nothing in this section excludes liability for fraud, fraudulent misrepresentation, or pre-contract information that forms part of the contract under applicable consumer law.

45. Governing Law and Courts

These Terms and contracts formed through aceprob.shop are governed by the laws of England and Wales.

If you are a consumer living in Scotland or Northern Ireland, you retain any mandatory protections available under the law applicable where you live.

Consumers living in England or Wales may bring proceedings in the courts of England and Wales.

Consumers living in Scotland may bring proceedings in the courts of Scotland.

Consumers living in Northern Ireland may bring proceedings in the courts of Northern Ireland.

Nothing in this section removes a consumer’s right to use another court where mandatory law permits.

46. Complaints

If you have a complaint, contact:

Email: info@aceprob.shop

Please provide:

• Your full name;

• Your order number, where applicable;

• A clear description of the issue;

• Relevant dates;

• Supporting photographs or documents; and

• The resolution you are requesting.

We will review complaints fairly and respond as soon as reasonably possible.

Contacting us does not prevent you from seeking independent consumer advice or exercising any legal remedy.

47. Statutory Rights

Nothing in these Terms excludes, restricts, or replaces any statutory right or remedy available to you under applicable UK law.

Where these Terms conflict with a mandatory consumer protection rule, the mandatory legal rule will take priority.

48. Contact Information

For questions about these Terms, products, orders, payments, shipping, returns, refunds, privacy, complaints, or website use, contact:

aceprob.shop
Email: info@aceprob.shop

Please include your order number when contacting us about an existing purchase.